‘Exemplary’ Lincoln Castle wins national award

Lincoln Castle has won VisitEngland's Welcome Award. The accolade recognises the consistently high level of quality, care and commitment at the monument. It is based on the experiences of an independent assessor, as well as customer feedback and online reviews.

Reflecting on their visit, the assessor said: "Lincoln Castle provides a rich and immersive visitor experience…the standards of visitor care, engagement, presentation and interaction were exemplary." The castle's staff and volunteers received special praise, with the team described as "a standout strength, consistently delivering friendly, knowledgeable, and proactive service that significantly enhances the overall experience."

The award is the latest national recognition for the castle. Last year it also received VisitEngland's Gold Award and the Tripadvisor Travellers' Choice Award, placing it in the top 10 per cent of visitor destinations worldwide.

Cllr Natalie Oliver, executive councillor for culture at Lincolnshire County Council said: "Receiving VisitEngland's coveted Welcome Award is a phenomenal achievement and my congratulations go to each and every member of the team.

"It's been an incredible year for the castle. After standing for almost a millennium, the landmark is more popular than ever, and we've welcomed a record number of visitors, both to this summer's Live at Lincoln Castle concerts, and last year's festive light extravaganza."

Now in their 12th year, VisitEngland's Visitor Attraction Accolades are awarded to participants of the VisitEngland Visitor Attraction Quality Scheme across a range of tourism attractions, from historic houses, gardens, country parks and farm attractions to galleries, museums, churches and cathedrals.